Returns, Refunds, Cancellations
We want you to be absolutely thrilled with your purchase. This is why our products are backed by The PaperbagShop Promise. We carefully check all items to ensure they are in good condition before shipping out to customers and all sales are final. However, we realize there is the rare possibility of things not always going according to plans, so we do accept returns and possible refunds for orders that contain manufacturing defects or is damaged on arrival.
So, if you ever receive a job from us that has defects, mistakes made by us or you are simply not happy with your order, this is what you should do:
PaperbagShop reserves the exclusive right to judge what a manufacturing error and/or defect is. We will investigate and determine each request on a case by case basis. In consideration of reported defects, we will not be responsible for the following:
- Spelling, punctuation, grammatical or design errors made by the customer.
- Submission of low resolution images.
- Shipping errors created by the customer such as incorrect shipping address(es) and undeliverable packages.
- Errors on any artwork for an order where the artwork proof has been approved.
Returns and Refunds
All refunds are given at our discretion and can take up to 30 days after approval. Shipping charges are non-refundable unless product is lost or delayed beyond the specified delivery time by our couriers. Please ensure that any goods being returned are safely and securely packaged to ensure that they are returned in their original condition. Returned products must be in absolutely new and unused condition for us to consider a refund. ADDITIONAL FEES INCURRED FOR EXPRESS PRODUCTION TIME ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.
Custom Printed Paper Bags
Orders of products from this category are made to your specification and/or personalised by you, consequently all sales are final and you may not cancel the order once you have given approval and production has begun. Also, no refunds can be offered.
In the unlikely event that an item doesn’t meet our published specifications, is damaged on arrival or contains manufacturing defects, please contact us within 3 business days of receiving your package and as stated in The PaperbagShop Promise, we will fix it.
Custom Paper bags are personalised goods which can’t be re-sold to other clients and are consequently exempt from cancellation rights. Also, because we prioritize speed and efficiency in our business , we send every order to production as soon as they are approved. As a result, no cancellations or refunds are available on orders where a proof has been approved.
However, at our discretion, possible scenarios where we may cancel a job if requested are:
- In the case of a cancellation on an order where no files have been prepared for printing and no online proof has been sent, a ₦5,000 processing fee will be charged.
- In the case of a cancellation on an order where we have already pre-flighted files and have provided an online proof a ₦10,000 processing fee will be charged.
If you need to cancel an order you have placed, please call 0802-092-5777 to speak with a Customer Care Specialist, Mon-Fri, 9 am to 5 pm (GMT+1) or send an email to email@example.com with the subject line “CANCELLATION”.