The PaperbagShop Promise

PaperbagShop is committed to providing high quality carrier bags and we are quite confident you will be delighted with our superior products and services. However, in the unlikely event that your bags have any manufacturing defects or are printed incorrectly, please get in touch as soon as you can and we promise to do everything possible to make things right. To assure you of our dedication to ensuring your satisfaction, all our products are 100% backed by The PaperbagShop Promise.

The PaperbagShop Quality Seal

QUALITY PROMISE

Happy customers are the best customers so we want you to be absolutely happy with products you order from us. If you receive a job from us and we have made a mistake or you are not happy with your printing, please contact us and we promise to fix the problem.

If nothing can be done, we will of course give you a refund (at our discretion, evaluated on a case-by-case basis). Please see our Refunds Policy for more details.

PRODUCTION TIME GUARANTEE

Nobody likes being let down. That’s why we work hard to help you meet your deadlines by offering short lead times for production. If we fail to complete the production of your bags within the promised production time frames before despatching your finished products to our shipping partners for delivery to you, we’ll bear the cost of shipping and also give you a credit voucher of 10% of your order’s full value that can be redeemed on your next order.

This Production Time Guarantee is subject to time of artwork approval and does not cover delays due to customer default.

The PaperbagShop Delivery Promise